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Online safety, meeting and interviewing

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Online safety


We take the privacy and security of our users seriously and we have developed our website so that it protects their personal details. We are fully registered under the Data Protection Act 1998 (registration number Z2544093). For more information, please see our privacy statement.

Personal details including your full postcode, address, telephone number and email address are kept confidential and are never visible to any other users on the website, whether those users are logged in or not. Our website offers a private messaging service allowing users to communicate directly with each other; again your email address is kept confidential.

Your password

Your password is kept confidential and encrypted at all times. Administrators of the website do not have access to your password. If you have problems logging in, you can reset your password by following the instructions here.

Suspicious emails

Please report any suspicious email from our website, such as:

  • A user requesting your bank details
  • A user requesting that you make a payment to them
  • A user wanting to send a cheque to you
  • Any other email that you feel uncomfortable with

Reporting users

If you receive an unusual or suspicious message from a user on the site, you can report that user to the site administrators by clicking on the "report user" link below their profile. The user will be unaware that they have been reported and we will review their activity on the site and take appropriate action if necessary.

Scams and scammers

There are number of well known scams that operate online. If you are a target of a scam by a user please report that user to the site administrators as detailed above. Examples of well known scams include:

  • Requests for bank account or credit/debit card information — Fraudsters may try to get you to give them your bank account or credit/debit card details.
  • Requests to send money — Fraudsters may ask you to send money to them. Genuine families will never ask for payment of any kind.
  • Fake cheques — This scam involves the fraudster sending a cheque to you and asking for a wire transfer back for an amount less than then original cheque. The cheque may credit into your account but after a period it is found to be fake and bounces. You will then be left out of pocket having sent money back to the fraudster.
  • Identity fraud — Confidential documents such as your passport, National Insurance number, driving license, qualifications etc. are valuable items. These important documents could be used by fraudsters to set up bank accounts, apply for benefits, apply for credit etc. We strongly suggest that these documents should not be made available online or by email, but can be brought for review at interview.

Confidential documents

Documents such your passport, National Insurance number, driving license, qualifications etc are valuable items. Identity theft can be carried out by fraudsters using these documents to set up bank accounts, apply for benefits, apply for credit etc. We strongly suggest that these documents should not be made available online or by email but can be brought for review at interview.

Meeting and interviewing

Prior to meeting

If at any time during email or telephone conversations with another party you feel uneasy, uncomfortable or something doesn't feel quite right, trust your instincts and stop the process.

When meeting for an interview

Always tell a friend or family member where you are going, when, and who you are meeting with. For a first interview, if you prefer not to meet at the home of the family, suggest meeting for a coffee and chat in a public place. Whether you are meeting at someone's home or in a public place you can always ask a friend to come with you and wait outside the home, or nearby.

At the interview

If you are a candidate meeting a potential employer, they may wish to view documentation such as your passport, driving license etc., so be prepared.

Common sense

For both candidates and employers, trust your instincts and use common sense. If you feel unsure about the answers given to your questions, seek clarification to those answers.

Employers should ask candidates for and check references as well as other documentation, including their current CRB disclosure if they have one.

What to check before hiring

Prior to offering a position to a candidate, employers should check:

  • The candidate's eligibility to work in the UK.
  • The candidate's qualifications.
  • The candidate's CRB disclosure.
  • The candidate's previous employment references — if checking by phone, a landline would be better than a mobile.
  • When reviewing the candidate's CV, if there are any gaps in their employment history, ask why and what they were doing during that time.
  • Ask why the candidate left any previous positions — this can be verified when the references are checked.
  • If you are interviewing a childminder, ask for their registration number which can then be checked with the relevant authority.
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